Support knowledge base and AI capabilities.Manage customer conversations across multiple platforms.Your support agents can also train Zia to perform specific actions. Zia can speak or chat with customers and answer their questions based on content in the knowledge base. However, what makes Zoho Desk different is an AI-powered assistant called Zia. It’s often considered as a better alternative to LiveAgent, Kayako, and Zendesk. Zoho Desk is a customer service software, offering many of the same features as other helpdesk tools in this list. Unclear pricing plans in terms of features.Customize workflows, real-time reporting.Embed widgets on website to collect customer feedback.Prioritize, categorize, and assign tickets.The more you pay, the more advanced features of these tools you can get.īesides, premium plans give you access to robust features like dynamic ticket forms, custom roles, and dashboards. So, if you want to exchange Zendesk for something 100% identical, then consider Freshdesk.įreshdesk has three core tools, i.e., email ticketing, Twitter and Facebook integration, and knowledge base. Offered by Freshworks, Freshdesk offers almost the same features as Zendesk does at lower prices. Support mobile apps for Android and iOS.Deep integrations with ecommerce platforms: Shopify, Shopify Plus, Magento and BigCommerce.Track Revenue statistics show converted tickets, conversion rates, and total sales from support.Measure team productivity with support dashnoards.Get insights into customer satisfaction.Gorgias detects customer intents (e.g., shipping/status or order/cancel) to help you to prioritize your support effort.Automate answers to recurring questions like “Where is my order”?.Insert customer data like order details into your answers and templates.Use macros and rules to automate repetitive tasks and streamline your workflow.Edit orders, modify subscriptions and refund payments without leaving your help desk.Track customers’ requests across multiple channels and display them in one place.No matter if you're a beginner online seller or an established ecommerce brand, getting started with Gorgias is easy. It focuses on a simple, intuitive UI design while giving you all the functionalities you need for online sotres. Unlike Zendesk, Gorgias doesn’t bombard you with many (unnecessary) dashboards, buttons, and features. Whether you’re a Shopify, Magento or BigCommerce store owner, Gorgias benefits you from start to finish. It meets all your needs for keeping up with customer requests and staying organized. Gorgias is the helpdesk and customer service software exclusively for ecommerce businesses. Gorgias: The best help desk for online stores For each option, we’ll cover top features, pricing, pros and cons, as well as who should use it.ġ. In this article, we’ll walk you through 8 best Zendesk alternatives. If you’re looking for the answer to these questions, you’ve come to the right place. Consequently, many users are switching from Zendesk to its alternatives.īut with about 80 help desk services out there, how can you choose a Zendesk alternative that fits your business? What viable options do you have?
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